What information do we collect?
Braes Computing collects and stores information you enter on this website or that you provide to us in any other way. Our website collects the following personally identifiable information via the Contact page: your name; email address; telephone number(s). We may also collect the following information by other means: your address; make and model of your IT equipment; the operating system and other software used; password(s) to access the equipment and / or software, where these are required in order to complete work for you; customer comments and feedback.
Our web pages use the hitwecounter (www.hitwebcounter.com) third party service to count and display numbers of visitors. This service may collect visitors’ IP addresses.
How do we collect information?
Your information may be collected via our website’s Contact page and / or by other means such as by telephone call or face-to-face visit.
Why do we collect your information?
We collect personal and non-personal Information for the following purposes:
To provide enquirers with details about our services;
To provide customers with IT repair services, assistance and support services;
To be able to contact our customers for customer satisfaction follow-up and general or personalized service-related information;
For administration and financial purposes;
To comply with any applicable laws and regulations.
Your personal information will be used only for the specific reasons stated above. We will not sell your information or share it with any other party except as may be required by law or permitted by the General Data Protection Regulation.
How do we store your personal information?
We save information collected online in password protected or encrypted computer storage. Information collected by telephone call or face-to-face, such as equipment pick-up receipts, may be recorded on paper medium.
How do we communicate with you?
We may contact you by email, telephone, SMS text, letter or face-to face:
To engage with you as a potential or actual customer;
For any necessary questions and / or permissions while providing services to you;
For invoicing and debt collection purposes;
To collect customer satisfaction data;
To send you updates about our company and services.
How long do we keep your information?
We will keep your information only for as long as it is relevant and useful for the purposes for which it was originally collected.
If you have not engaged with us for 12 months your personally identifiable information will be deleted or destroyed. Copies of customer invoices are retained for the period required by HMRC, normally 5 years. Personally identifiable information stored online will be securely “wiped”. Information on paper will be shredded or incinerated.
How can you withdraw your consent?
If you do not wish to be contacted by us or for us to hold your information, you may email a request to this effect to email@example.com
If you wish to access, correct or delete any information we hold about you, please e-mail your request to firstname.lastname@example.org